Frequently Asked Questions
Everything you need to know about your Mountain Equipment experience.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the gear has not been used in outdoor conditions to qualify for a full refund.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide. Since mountain gear often requires layering, we recommend sizing up if you plan to wear thermal base layers underneath your shells.
Do you offer international shipping?
Yes, we ship our technical apparel worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your waterproof jackets covered by a warranty?
All our performance outerwear comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.
How should I wash my technical down or Gore-Tex gear?
To maintain performance, we recommend using technical cleaners rather than standard detergents. Always tumble dry down items on low heat with dryer balls to restore loft.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.