Returns & Exchanges

At Mountain Equipment, we stand by the quality of our gear and offer a 30-day return policy for all unworn apparel in its original packaging. If your purchase doesn't meet your expedition needs, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process.

• 3.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.